College complaint desk
Complaints that never get lost
Students file once. The right department answers within its deadline, or the Dean and Principal hear about it automatically.
One complaint, four stops
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01
Submit
A student files a complaint with a category, an optional image or PDF, and the choice to stay anonymous to staff.
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02
Auto-route
The category decides the desk. Hostel goes to the Warden, results to the Exam Cell, and so on.
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03
Resolve
Authorities move it to In progress, then Resolved or Rejected with a reason. Every step is logged.
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04
Escalate
Miss the SLA and an hourly job lifts it to the Dean, then the Principal. Once per level, never twice.
Deadlines are enforced, not hoped for
Each category has its own SLA, 72 hours by default. An hourly job checks every open complaint and escalates the late ones. Every escalation is flagged on every dashboard and written to the audit timeline.
- Level 1
- Authority
- Level 2
- Dean
- Level 3
- Principal
Try the demo accounts
Every account uses the same password: LeDL8HURkJQa!4
Student
Submit and track complaints
Authority
Hostel Warden queue (also exam@, it@, accounts@)
Executive
Escalated complaints and stats (also principal@)
Admin
Users, categories, mapping, run escalation